Converged Communication Systems

Chicago Headquarter CCS Nortel Support Group
Nationwide Sales and Support: 877-950-7999
Email us at Support@ConvergedSystems.com
Nortel Northbrook sales, install, & support!

Business Communication Solutions
Migrate your Nortel promotions!
Nortel, Norstar, Meridian, BCM, Option, Avaya Sales,
Support, Service & Nationwide Maintenance

Converged Communication Systems

Converged Communication Systems is a premier solutions provider that focuses on sales, services, support, and maintenance for your business telephone systems and data networking products. Our support group specializes in Nortel and Avaya products, however work as your telecommunication and IT specialists to provide a complete solution based around your business needs. We specialize in serving the Chicagoland area focusing primarily on the Northbrook and surrounding suburbs. For more information call our centrally located Nortel northern Chicago based support, dispatch, and distribution center at 877-950-7999. Also, visit our headquarter website for more information at http://www.convergedsystems.com.

Contact us for more information at 877-950-7999.

Nortel Products:
· Access Gateway · Adaptive All Optical Intelligent Networking Solutions · Adaptive Application Engine · Agent Greeting · Agile Communication Environment · Alteon 8661 SSL Acceleration Module · Alteon Application Switches · Alteon Switched Firewall System · Alteon Web Switching Module · Application Accelerator 510 · Application Accelerator 610 · Application Gateway 2000 · Application Server 5200 · Application Server 5300 · Application Switches · Application Switching & WAN Optimization · ASF Accelerated Firewall · ASF Standalone Firewall (5100 series) MANUFACTURE DISCONTINUED · Access Stack Node (ASN) · Advanced Remote Node (ARN) · Alteon Content Cache · Alteon Content Director · Alteon Content Manager · Alteon Link Optimizer · Alteon SSL Accelerator · Application Gateway 1000 · BayStack 325 Switches · BayStack 425 Switches · BayStack 470 Switches · BayStack 5000 Series Switches · BayStack 5510 Switches · BayStack 5520 Switches · BayStack Portfolio · Broadband Solutions · BroadBand STP · Business Access Point 120 · Business Communications Manager 200 · Business Communications Manager 400 · Business Communications Manager (BCM) · Business Communications Manager 450 · Business Communications Manager 50 · Business Communications Manager Intelligent Contact Center · Business Ethernet Switch 50 · Business Ethernet Switch 110 · Business Ethernet Switch 120 · Business Ethernet Switch 210 · Business Ethernet Switch 220 · Business Ethernet Switch 1010 · Business Ethernet Switch 1020 · Business Ethernet Switch Portfolio · Business Policy Switch · Business Policy Switch 2000 · Business Secure Router 222 · Business Secure Router 252 · Business Series Terminal T7208 · Business Series Terminal T7316E · Business Series Terminal T7316E + T24 KIM · Business Series Terminal T7406E · Business SSeries Terminals · Business Series Terminals T7100 · Business Services Gateway 4 · Business Services Gateway 8 · Business Services Gateway 12 MANUFACTURE DISCONTINUED · Backbone Concentrator Node (BCN) · Backbone Link Node (BLN) · BayStack 10 Power Supply Unit · BayStack 380-24F Switch · BayStack 420-24T Switch · BayStack 450 Switches · BayStack 460-24T-PWR Switch · Business Continuity System 3000 Branch Office · Business Continuity System 3000 Data Center · Business Series Terminal T7406 · Cable Operator Solutions · Cable VoIP Solution · Call Center Management Information System (CC MIS) · CallPilot · CallPilot Mini · CallPilot Portfolio · Carrier Ethernet Solutions · CDMA 2000 1xEV-DO · CDMA Access Network Solutions · CDMA Compact Metro Cell Base Transceiver Station (BTS) · CDMA Core Network Solutions · CDMA Metro Cell Base Transceiver Station (BTS) · CDMA Network Manager · CDMA Networks · CDMA Packet Data Serving Node (PDSN) · CDMA Packet Mobile Switching Center (P-MSC) · Centrex IP · Commercial Services for Cable Operators · Common Photonic Layer · Communication & Application Servers Portfolio · Communication Control Toolkit · Communication Server 1000 · Communication Server 1000 Telephony Manager · Communication Server 1500 · Communication Server 2000 · Communication Server 2000-Compact · Communication Server 2100 · Computer Telephony Integration (CTI) · Contact Center - Express · Contact Center - Multimedia · Contact Center Manager Administration · Contact Center Manager Server · CContact Center Portfolio · Contact Recording · Contivity 2700 Secure IP Services Gateway · Contivity 5000 Secure IP Services Gateway · Contivity Configuration Manager · Contivity Secure IP Services Gateways Portfolio · Contivity VPN Client · Converged Applications - Connect your Customers · Converged Applications - Connect your Employees · Converged Branch · Converged Campus · Converged Mobility · Converged Solutions for Small & Medium Business · Core and Billing Manager (CBM) · Customer Contact Solutions MANUFACTURE DISCONTINUED · Calix C7 Ultra Broadband Loop Carrier · CDMA Base Station Controller (BSC) · Centillion 100 LAN - ATM Switch · Content Cache · Content Director · Content Manager · Contivity 100 VPN Switch · Contivity 1010 Secure IP Services Gateway · Contivity 1050 Secure IP Services Gateway · Contivity 1100 Secure IP Services Gateway · Contivity 1700 Secure IP Services Gateway · Contivity 200 Series VPN Switches · Contivity 600 Secure IP Services Gateway · Data Center Solution · Data Infrastructure Solutions for Cable Operators · Data Networking · Data Networking for Service Providers · Data Networking Solutions for Small & Medium Business · Digital Doorphone · Digital Mobility Accessories · Digital Mobility Basestation · Digital Mobility Controller · Digital Mobility External Antenna · Digital Mobility Handset 7430 · Digital Mobility Handset 7439 · Digital Mobility Handset 7440 · Digital Mobility Handset 7449 · Digital Mobility Portfolio · Digital Mobility Repeater · DMS Mobile Switching Center (MSC) · DMS Switching Portfolio · DMS-10 Carrier Class Switching System · DMS-100/200 Local Switching Systems · DMS-250 · DMS-300 · DMS-500 · DMS-Global Services Platform · DMS-MTX Circuit Switching Platform · Dual Mode Mobile Client 3100 MANUFACTURE DISCONTINUED · Digital Mobility Handset 7420 · Digital Telephone IP Adapters · DMS SuperNode Data Manager · DPN-100 · E-Government solution · EDGE (Enhanced Data Rates for GSM Evolution) · Education Solutions · Enterprise Network and Service Management · Enterprise Network Management Portfolio · Enterprise Network Management System · Enterprise Policy Manager · Enterprise Security Solutions · Enterprise Switch Manager · Ethernet Access Business Unit (Indoor) 1111 · Ethernet Access Business Unit (Indoor) 1112 · Ethernet Access Portfolio · Ethernet Access Residential Unit (Indoor) 1112 · Ethernet Access Service Terminal 1100 · Ethernet over Fiber · Ethernet over RPR · Ethernet over SONET/SDH · Ethernet over WDM · Ethernet Routing Switch 1424T · Ethernet Routing Switch 1600 · Ethernet Routing Switch 2500 Series · Ethernet Routing Switch 2526T · Ethernet Routing Switch 2526T-PWR · Ethernet Routing Switch 2550T · Ethernet Routing Switch 2550T-PWR · Ethernet Routing Switch 3510-24T · Ethernet Routing Switch 4500 Series · Ethernet Routing Switch 4524GT · Ethernet Routing Switch 4526FX · Ethernet Routing Switch 4526GTX · EthernEthernet Routing Switch 4526GTX-PWR · Ethernet Routing Switch 4526T · Ethernet Routing Switch 4526T-PWR · Ethernet Routing Switch 4548GT · Ethernet Routing Switch 4548GT-PWR · Ethernet Routing Switch 4550T · Ethernet Routing Switch 4550T-PWR · Ethernet Routing Switch 5500 Series · Ethernet Routing Switch 5510 · Ethernet Routing Switch 5520 · Ethernet Routing Switch 5530-24TFD · Ethernet Routing Switch 5600 Series · Ethernet Routing Switch 5632FD · Ethernet Routing Switch 5650TD · Ethernet Routing Switch 5650TD-PWR · Ethernet Routing Switch 5698TFD · Ethernet Routing Switch 5698TFD-PWR · Ethernet Routing Switch 8300 · Ethernet Routing Switch 8600 · Ethernet Routing Switch 8661 · Ethernet Routing Switch Portfolio · Ethernet Routing Switch RPS 15 · Ethernet Routing Switch Web Switching Module · Ethernet Switch 325 · Ethernet Switch 425 · Ethernet Switch 470 · Ethernet Switch 470-PWR · Ethernet Switch Portfolio · Expansion Module for IP Phone 1100 Series · Expansion Module for IP Phone 1200 Series · Expansion Module for IP Phone 2000 Series · Expert Anywhere Contact Solution MANUFACTURE DISCONTINUED · Enterprise Subscriber Manager · Ethernet Routing Switch 1150 · Ethernet Switch 380-24F · Ethernet Switch 420-24T · Ethernet Switch 450 · Ethernet Switch 460-24T-PWR · Ethernet Switch 8100 · Ethernet Switch Power Supply Unit 10 · Federal Government Solutions · Financial Services Solutions · Fixed Mobile Convergence · Gateway GPRS Support Node (GGSN) · Government Solutions · GSM Access Network Solutions · GSM Base Station Controller (BSC) 3000 · GSM Base Transceiver Station (BTS) 18000 · GSM Base Transceiver Station (BTS) 6000 · GSM Base Transceiver Station (BTS) 9000 · GSM Base Transceiver Station (BTS) e-Cell · GSM Base Transceiver Station (BTS) S12000 - Indoor & Outdoor · GSM Base Transceiver Station (BTS) S8000 - Indoor & Outdoor · GSM Base Transceiver Station (BTS) S8002 - Outdoor · GSM Base Transceiver Station (BTS) S8003 - Indoor · GSM Core Network Solutions · GSM Networks · GSM Packet Control Unit Support Node (PCUSN) · GSM Transcoding Unit (TCU) · GSM-R Networks · GSM-UMTS Base Transceiver Station (BTS) 18000 · GSM-UMTS Home Location Register · GSM-UMTS Media Gateway · GSM-UMTS Mobile Switching Center Server · GSM-UMTS Next Generation Voice Core · Healthcare Solutions · Homeland Security Solutions · Hospitality Messaging Server 400 · Hospitality Solutions · Identity Engines Portfolio · Industry Solutions · Integrated Applications Portfolio · Integrated Call Assistant (ICA) · Integrated Call Director (ICD) · Integrated Conference Bridge (ICB) · Integrated Element Management System (IEMS) · Integrated Recorded Announcement (IRA) · Integration Package for Meridian Link · Intelligent Call Manager · Intelligent Traffic Management Signature for Alteon EMS Wizard · Intelligent Traffic Manager · Interactive Communications Portal · Intrusion Prevention Portfolio · IP Audio Conference Phone 2033 · IP Contact Center Solutions · IP Line and Internet Telephony Gateway (ITG) Line · IP Line and Voice Gateway Media Cards (VGMC) · IP Multimedia Subsystem (IMS) Solution · IP Phone 1100 Series · IP Phone 1110 · IP Phone 1120E · IP Phone 1140E · IP Phone 1150E · IP Phone 1200 Series · IP Phone 1210 · IP Phone 1220 · IP Phone 1230 · IP Phone 1535 · IP Phone 2000 Series · IP Phone 2001 · IP Phone 2002 · IP Phone 2004 · IP Phone 2007 · IP Phones & Clients Portfolio · IP Softphone 2050 · IP Telephony · IP Trunk and Internet Telephony Gateway (ITG) Trunk · IPSec & SSL VPN Portfolio · IPTV Solutions MANUFACTURE DISCONTINUED · IP Address Domain Manager · IP Telecommuter · LAN Networking Solutions · Large Enterprise Solutions · LG-Nortel Headset 8502 · LG-Nortel IP Phone 6800 Series · LG-Nortel IP Phone 6804 · LG-Nortel IP Phone 6812 · LG-Nortel IP Phone 6830 · LG-Nortel IP Phone 8500 Series · LG-Nortel IP Phone 8540 · LG-Nortel USB Phone 8501 · LinkPlexer · Long Term Evolution MANUFACTURE DISCONTINUED · Link Optimizer · M2250 Attendant Console · M3900 Key-based Expansion Module · M3900 Snap-in Accessories · M3901 Entry Telephone · M3902 Basic Telephone · M3903 Enhanced Telephone · M3904 Professional Telephone · M3905 Call Center Telephone · Managed Wavelength Services · Media Gateway 3200 Trunk Gateway · Media Gateway 3500 Trunk Gateway · Media Gateway 3600 · Media Gateway 4000 · Media Gateway 7400/15000 · Media Gateway 9000 · Media Gateway Portfolio · Media Processing Server (MPS) 1000 · Media Processing Server (MPS) 500 · Media Processing Server Developer · Media Processing Server Manager · Media Processing Server Studio · Media Server 2000 · Meridian 1 Attendant PC · Meridian 1 Option 11C · Meridian 1 Option 11C Mini · Meridian 1 Option 61C · Meridian 1 Option 81C · Meridian 3900 (M3900) Series Digital Telephones · Meridian Communications Portfolio · Meridian Integrated Call Assistant (MICA) · Meridian Integrated Personal Call Director (MIPCD) · Meridian Integrated Recorded Announcement (MIRAN) · Meridian SL-100 · MMMeridian Systems Portfolio · Messaging 100 · Messaging 100/150 Basic Contact Center · Messaging 150 · Metro Ethernet Manager · Metro Ethernet Mobile Backhaul Solutions · Metro Ethernet Networking Solutions · Metro Ethernet Routing Switch 8600 · Metro Ethernet Services Unit 1800 · Metro Ethernet Services Unit 1850 · Metro Ethernet Services Unit 1860 · Metro Ethernet Services Unit 1880 · Mobile Client Accelerator · Mobile Communication 3100 · Mobile Location Center (MLC) · Mobile USB Headset Adapter for IP Softphones · Mobile Voice Client 2050 · Mobility Solutions · Mobility Solutions for Large Enterprise · Mobility Solutions for Small & Medium Business · Multimedia Communication Server 5100 · Multimedia Communication Server 5200 · Multimedia Communications Portfolio · Multimedia Conferencing · Multimedia Customer Contact · Multimedia Services for Enterprises · Multiservice Data Manager (MDM) · Multiservice SONET/SDH Portfolio · Multiservice Switch (MSS) 6400 · Multiservice Switch (MSS) 7400 · Multiservice SSwitch (MSS) Portfolio · Multiservice Switch 15000/20000 · Municipal Wireless MANUFACTURE DISCONTINUED · M2006 Single Line Phone · M2008-M2008 HF Standard Business Phone · M2216 ACD Digital Phone · M2616 Performance Plus Phone · Media Processing Server (MPS) 100 · Meridian 2000 (M2000) Series Digital Telephones · Meridian Communications Adapter · Meridian Digital Telephone IP Adapters · Meridian Home Office II · Meridian Mail · Meridian MAX · Multiprotocol Router 2430 · Multiprotocol Router 5430 · Multiservice Access Switch 4430 · Multiservice Access Switch 4450 · Multiservice Access Switch 4460 · Network Resource Manager · Norstar Communications Portfolio · Norstar Integrated Communication Systems · Norstar VoIP Gateway · Norstar: Call Centers - Basic Call Center System for CallPilot 100 and 150 · Norstar: CTI · Norstar: CTI - Computer Telephony Adapter · Norstar: CTI - Personal Productivity Suite · Norstar: Messaging · Norstar: Messaging - CallPilot 100 · Norstar: Messaging - CallPilot 150 · Norstar: Messaging - Desktop Messaging · Norstar: Messaging - Digital Networking · Norstar: Systems - Compact 3x8 · Norstar: Systems - Compact ICS · Norstar: Systems - Modular ICS · OC-48 Lite Multiplexer · Operation & Maintenance Center Platform - Radio Part (OMC-R) · Operation & Maintenance Center Platform - Switch Part (OMC-S) and Data Part (OMC-D) · OPTera Connect DX Optical Switch · OPTera Connect HDX · OPTera Long Haul 1600 Optical Line System · OPTera Metro 1000 series of Ethernet Service Modules · OPTera Metro 3000 Multiservice Platform series · OPTera Metro 3100 Multiservice Platform · OPTera Metro 3300/3400 Multiservice Platforms · OPTera Metro 3500 Multiservice Platform · OPTera Metro 4000 Multiservice Platform series · OPTera Metro 5000 Multiservice Platform series · OPTera Metro 5100 Multiservice Platform · OPTera Metro 5200 Multiservice Platform · OPTera Packet Edge System / Resilient Packet Ring (RPR) Technology · Optical Cross Connect DX · Optical Cross Connect HDX/HDXc · Optical Enterprise Solutions · Optical Enterprise Solutions for Educators · Optical Enterprise Solutions for Government · Optical Enterprise Solutions for Healthcare Providers · Optical Enterprise SSolutions for Utility and Energy Service Companies · Optical Ethernet · Optical Ethernet Portfolio · Optical Long Haul 1600 · Optical Metro 1000 Series · Optical Metro 3000 Series · Optical Metro 3100 · Optical Metro 3300/3400 · Optical Metro 3500 · Optical Metro 4000 Series · Optical Metro 5000 Series · Optical Metro 5040 · Optical Metro 5080 · Optical Metro 5100 · Optical Metro 5130 · Optical Metro 5200 · Optical Multiservice Edge 1000 Series · Optical Multiservice Edge 6110 · Optical Multiservice Edge 6130 · Optical Multiservice Edge 6150 · Optical Multiservice Edge 6500 · Optical Network Manager · Optical Packet Edge System · Optical Service Extender 1000 · Optical Solutions for Cable Operators · Optical Solutions for Service Providers · Optical Switch Portfolio · Optical TN-1C · Optical TN-1X · Optical TN-4T · Optivity Network Management System · Optivity Policy Services · Optivity Portfolio · Optivity Switch Manager · Optivity Telephony Manager MANUFACTURE DISCONTINUED · Optivity NetID · Optivity Telephony Manager for SL-100 · Passport 1424T Routing Switch · Passport 15000 Multiservice Switch · Passport 1600 Routing Switch · Passport 6400 Multiservice Edge Switch series · Passport 7400 Multiservice Switch series · Passport 8300 Ethernet Switch · Passport 8600 Routing Switch · Passport 8600 Routing Switch Metro Ethernet Services · Passport LAN Portfolio · Passport Packet Voice Gateway (PVG) · Passport WAN Portfolio · Periphonics Peri-ICM (Intelligent Call Manager) · Periphonics Peri-IPML (Integration Package for Meridian Link) · Periphonics PeriProducer · Periphonics PeriStudio · Periphonics PeriView · Periphonics Portfolio · Periphonics Speech Processing Platform (OSCAR) · Polycom SoundPoint IP Phones · Polycom SoundStation IP Audio Conferencing Units · Preside Multiservice Data Manager · Preside Optical Management · Proactive Voice Quality Management (PVQM) · Provider Backbone Bridges (PBB) and Provider Backbone Transport (PBT) MANUFACTURE DISCONTINUED · Passport 1150 Routing Switch · Passport 2430 Router · Passport 4430 Multiservice Access Switch · Passport 4450 Multiservice Access Switch · Passport 4460 Multiservice Access Switch · Passport 5430 Router · Passport 8100 Edge Switch · Passport Advanced Remote Node (ARN) · QRadar Network Security Management · Quality Monitoring · Remote Access Manager · Remote Agent Observe · Remote Gateway 9100 Series · Remote Gateway 9110 and 9115 · Remote Gateway 9150 · Remote Office 9110 and 9115 · Remote Office 9150 · Remote Office Solutions · S/DMS TransportNode OC-48 Lite Multiplexer · Safe School Solutions · Secure Information Access Solution · Secure Multimedia Controller 2450 · Secure Multimedia Solution · Secure Network Access Solution · Secure Network Access Switch 4050 · Secure Network Access Switch 4070 · Secure Network Access Switch Series · Secure Router 1001 and 1001S · Secure Router 1002 · Secure Router 1004 · Secure Router 3120 · Secure Router 4134 · Secure Router Portfolio · Secure Wireless LAN Solution · Security Solutions for Service Providers · Security Solutions for Small & Medium Business · Select Products · Self-Service Portfolio · Service Creation Environment · Service Delivery Module 8660 · Service Provider Managed Solutions · Service Provider Solutions · Service-Oriented Architecture (SOA) · Serving GPRS Support Node (SGSN) · Small & Medium Business Solutions · Software Communication System 500 · Spectrum Peripheral Module (SPM) · Speech Server · State, Local and Provincial Government · Storage Networking Solutions · Storage over SONET · Storage over WDM · Submarine Solutions · Succession 1000 · Succession Cable VoIP Solution · Succession Centrex IP · Succession Communication Server 2000 · Succession Communication Server 2000-Compact · Succession Internet Telephones Portfolio · Succession Media Gateway 9000 · Succession Multiservice Gateway 4000 · Succession VoIP VPN · Survivable Remote Gateway (SRG) · Switched Firewall 5100 Series · Switched Firewall 6000 Series · Switched Firewall Portfolio · Symantec Intelligent Network Protection · Symposium Agent Greeting · Symposium Call Center Server · Symposium Call Center Web Client · Symposium Express Call Center · Symposium Portfolio · Symposium Web Center Portal MANUFACTURE DISCONTINUED · Services Edge Router 5500 · Shasta 5000 Broadband Service Node (BSN) · SSL Accelerator · SSL VPN Module 1000 · Succession Universal Audio Server · SuperNode Data Manager · Telephony Solutions for Small & Medium Business · Threat Protection System Defense Center · Threat Protection System Intrusion Sensor · Threat Protection System Threat Intelligence Sensor · TransportNode TN-1P and TN-1C · TransportNode TN-1X · TransportNode TN-4T STM-4 Terminal Multiplexer · Trapeze Networks Mobility Exchange 2800 · Trapeze Networks Mobility Point 432 · Unified Communications · Unified Communications for Small and Medium Business · Unified Messaging 2000 · Universal Signaling Point MANUFACTURE DISCONTINUED · Universal Audio Server · Video-on-Demand Solutions for Cable Operators · Virtual Private Networking Solutions · Virtual Services Switch 5000 · Visitor-Based Networking Solution · Visualization Performance and Fault Manager · VoIP Infrastructure Solutions · VoIP VPN · VPN Client · VPN Gateway 3000 Series · VPN Gateway 3050 · VPN Gateway 3070 · VPN Router 1750 · VPN Router 2700 · VPN Router 2750 · VPN Router 5000 · VPN Router Multi-Element Manager · VPN Router Portfolio MANUFACTURE DISCONTINUED · VPN Router 100 · VPN Router 200 Series · VPN Router 600 · VPN Router 1010 · VPN Router 1050 · VPN Router 1100 · VPN Router 1700 · Wavelength Division Multiplexer (WDM) Portfolio · Wavelength Passive Unit 1132 · Web.Alive · WiMAX Solution · Wireless Access Point 7215 · Wireless Access Point 7220 · Wireless Bridge 7230 · Wireless Gateway 7250 · Wireless Mesh Network Solution · Wireless Network Management System (W-NMS) · Wireless Operator Solutions · Wireless Phones · WLAN 2300 Series · WLAN Access Point 2330 · WLAN Access Point 2332 · WLAN Application Gateway 2246 · WLAN Handset 2200 Series · WLAN Handset 2200 Series Accessories · WLAN Handset 2210 · WLAN Handset 2211 · WLAN Handset 2212 · WLAN Handset 6100 Series · WLAN Handset 6100 Series Accessories · WLAN Handset 6120 · WLAN Handset 6140 · WLAN IP Telephony Manager 2245 · WLAN Location Engine 2340 · WLAN Management Software 2300 · WLAN Mobile Adapters 2201 & 2202 · WLAN Portfolio · WLAN Security Switch 2350 · WLAN Security Switch 2360/2361 · WLAN Security Switch 2382 MANUFACTURE DISCONTINUED · Web-Centric Self Service · WLAN Access Points 2220 and 2221 · WLAN Access Ports 2230 and 2231 · WLAN Security Switch 2250 · WLAN Security Switch 2270 · WLAN Security Switch 2380 · XA-Core

Call our Nortel Support Headquarters at 877-950-7999

Nortel Converged Illinois Support Group and the CCS Nationwide Sales and Support division is ready to assist with your voice and data equipment needs. We service principal cities and surrounding areas ranging from Nortel Northbrook, Nortel Chicago, Nortel Illinois, Nortel Des Plaines, Nortel Evanston and the rest of the Nortel Illinois footprint. Contact us at 877-950-7999 for more products and services. Check out our customer showcases to see how we helped multiple site offices leverage migration offers to Avaya IP Office with VoIP, SIP, and unified communication technologies to improve business efficiencies.